Refund policy
At Character Cuties, every order is carefully packed with love.
Because our products are small accessories and many designs are packed specifically for each order, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
hello.charactercuties@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll gladly work with you to replace the item or provide another appropriate solution.
Lost Packages
If your tracking shows delivered but you cannot locate your package, please contact the shipping carrier first. If you still need assistance, feel free to reach out and we'll do our best to help.
Questions?
If you have any questions before placing your order, we'd love to hear from you.