✨ Products
What are your products made of?
Our luggage tags and shoe charms are made from durable, flexible PVC designed for everyday use. Our phone wrist straps feature premium braided cords, faux pearl accents, and sturdy gold-tone hardware for both style and durability.
Will the phone wrist strap fit my phone?
Yes! Every phone wrist strap includes a clear phone tether that works with most full-coverage phone cases. Simply place the tether inside your phone case, thread the loop through the charging port opening, and attach your wrist strap—no tools required.
Are the luggage tags waterproof?
Yes! Our PVC luggage tags are water-resistant and designed for everyday travel. Simply wipe them clean with a damp cloth when needed.
Will the shoe charms fit Crocs®?
Yes! Our shoe charms fit Crocs-style shoes and most footwear with compatible charm holes. They can also be used with PVC wristbands and other compatible accessories.
Are your stickers waterproof?
Yes! Our vinyl stickers are water-resistant, scratch-resistant, and UV-resistant for up to 3 years outdoors. They're perfect for water bottles, laptops, journals, phone cases, car windows, and more.
🚚 Shipping
When will my order ship?
Most orders are processed and shipped within 1–3 business days.
Once your order ships, you'll receive a tracking number so you can follow your package every step of the way.
Where do you ship?
We currently ship throughout the United States, with select international destinations available at checkout.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does shipping take?
Shipping times vary depending on your location, but most domestic orders arrive within 3–7 business days after shipment.
🎁 Orders
Can I send my order as a gift?
Absolutely! Character Cuties products make wonderful gifts for travelers, students, teachers, birthdays, holidays, party favors, and anyone who loves cute accessories.
Can I change or cancel my order?
If your order hasn't shipped yet, please email us as soon as possible at hello.charactercuties@gmail.com.
We'll do our best to accommodate your request.
↩️ Returns
What is the return policy?
If there's a problem with your order, please contact us within 14 days of delivery. We'll work with you to make it right.
We generally cannot accept returns due to a change of mind.
My order arrived damaged. What should I do?
Please email us within 7 days of delivery and include photos of the damaged item and packaging. We'll gladly help resolve the issue as quickly as possible.
💖 Cutie Club
What is the Cutie Club?
The Cutie Club is our free email community!
Members receive:
- 💖 15% OFF their first website order
- 🎁 Exclusive member-only discounts
- ✨ Early access to new arrivals
- 🧸 Updates on new character collections
- 🎉 Special surprises throughout the year
You can join directly from our homepage!
How do I join the Cutie Club?
Enter your email address at the bottom of the page to join the Cutie Club!
📩 Contact
Can't find the answer you're looking for?
We're always happy to help.
📧 hello.charactercuties@gmail.com
We'll get back to you as soon as possible so you can get back to enjoying your next adventure.